Kemerent Policy Page

Welcome to Kemerent!

Our policies are designed to ensure a safe, reliable, and accommodating environment for all our users. By using Kemerent, you agree to the following terms and conditions. Please read them carefully.

Usage Policy

1. Eligibility: Users must be 18 years or older to create an account and book spaces through Kemerent.
2. Account Responsibility: You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account.
3. Booking Compliance: All bookings must be made through the Kemerent platform. Avoiding the platform for bookings is a violation of our terms and could result in account suspension.
4. Respectful Conduct: Users are expected to maintain a standard of conduct that respects the property and the rights of others. Any form of harassment, damage to property, or disruptive behavior may result in immediate termination of the rental and potential legal action.

Privacy Policy

1. Data Collection: We collect necessary information to enhance your booking experience, such as your name, email address, and payment information.
2. Data Usage: Your information is used solely for booking purposes and to improve our services. We do not sell or rent your personal information to third parties.
3. Security: We employ robust security measures to protect your information from unauthorized access and ensure data accuracy.

Payment Policy

1. Fees: All fees are clearly stated during the booking process. Payment is required at the time of booking via our secure payment gateway.
2. Refunds: Refunds are available under specific circumstances, such as cancellations within the allowed period or if a host fails to provide the booked space as described.
3. Cancellations: Users can cancel their bookings through the app. Cancellation policies may vary by space and are clearly outlined at the time of booking.

Cancellation Policy

1. Flexible: Cancellations made 24 hours before the booking time are eligible for a full refund.
2. Moderate: Cancellations made up to 48 hours before the booking will receive a 50% refund.
3. Strict: Cancellations made one week before the booking are eligible for a 50% refund; otherwise, no refund will be provided.

Modifications to Terms and Policies

We may update our policies from time to time to reflect changes in our services or legal requirements. Users will be notified of any significant changes and encouraged to review the updated policies.

Contact Us

For any questions regarding our policies or your bookings, please contact our support team at support@kemerent.com